Right of withdrawal

You can return products without giving a reason within 30 days of receiving them.

How to return a product

1. Let us know at products@simetro.com or on +359 885 848509 before the deadline. Give your order number and which products you are returning. The quickest way is the online withdrawal form – you will also get a confirmation by email. You can also use the model form, but it is not required.
2. Send the products within 14 days of notifying us, with a courier of your choice, to: гр. София, ул. Неделчо Бончев 10, склад 2, зад сградата на Нова телевизия. Shipping costs are paid by you.
3. Pack them well so they are not damaged in transit, and include a copy of the proof of purchase.

Refunds

• We refund the amount paid within 14 days of receiving your notice, using the same payment method you used. For cash on delivery or payment at our office, by bank transfer to an account you give us.
• We may withhold the refund until we receive the products or proof that you have sent them.
• You are liable for any reduced value of the product if it was handled more than necessary to establish its nature and characteristics.

Products that cannot be returned

• Products made to your specifications or personalised.
• Sealed products that cannot be returned for hygiene reasons once unsealed (for example earplugs).

Complaints

If a product is faulty or does not match your order, you can make a complaint within 2 years of delivery under the legal guarantee. Write to us at products@simetro.com or call +359 885 848509, describing the problem, giving your order number and, if possible, attaching a photo. We will resolve the complaint within 1 month. For complaints, the cost of returning the faulty product is paid by us.

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

To: Simetro.com EOOD, гр. София, ул. Неделчо Бончев 10, склад 2, зад сградата на Нова телевизия, email: products@simetro.com

I hereby give notice that I withdraw from my contract of sale of the following goods:
____________________________________________________________

Order number: ______________________
Ordered on / received on: ______________________
Name of consumer: ______________________
Address of consumer: ______________________
Bank account (IBAN) for the refund, if you paid cash on delivery or at our office: ______________________
Signature of consumer (only if this form is on paper): ______________________
Date: ______________________