Payment methods

• By debit or credit card – on the secure BORICA page. We do not receive or store your card details.
• Through ePay.bg – with an ePay.bg account or in cash at an EasyPay office. Payment must be made within 3 days, otherwise the order is cancelled.
• By bank transfer – you will see the transfer details after the order and in the confirmation email. Please use your order number as the payment reference – without it we cannot match the payment to your order. Payment must arrive within 2 working days, otherwise the order is cancelled.
• Cash on delivery – in cash to the courier on delivery.
• In cash at the Simetro Books office – when you pick up the order from our office.

Card payments are subject to verification and approval by the card issuer. If the issuer declines the payment, we are not responsible for any delay or non-fulfilment of the order.

If you withdraw from an order, we refund the amount paid within 14 days, using the same payment method you used. For cash on delivery or payment at our office, by bank transfer. For more about returning products, see the Returns page.

The minimum order value is 2 €.

Delivery methods

• to a BOX NOW locker – 1.5 €;
• to a Speedy office – 3 €;
• to an address by courier – 4 €;
• pickup from the Simetro Books office – free, by prior arrangement.

Free delivery for product orders over 20 € – with any delivery method.

Free delivery does not apply to equipment such as cardboard, wooden and metal display stands and other materials that are not end products. Couriers treat metal stands as bulky parcels – their delivery is paid by the recipient at the courier’s rate.

Delivery time

Orders confirmed by 3:00 pm on a working day are shipped the same day if the products are in stock. Later orders are shipped the next working day. Delivery takes up to 3 working days, depending on the courier.

We deliver within Bulgaria. Delivery abroad is possible on prior request or with a comment in the order.

These terms are for end customers. For retailers, delivery terms are by prior arrangement.