Personal Data Protection Policy of Simetro.com EOOD

The European Union adopted the General Data Protection Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, which aims to protect the use of personal data. Under the Regulation, “personal data” is any information that relates to you and by which you can be identified. The Regulation calls the use of personal data “processing”; this covers not only our collecting it when you use the services of https://simetro.com/ (the “services”), but also any other action with it.

Data controller

Simetro.com EOOD
Company ID (EIK): 202702399
Registered address: 1 Pet Mogili St., Sofia, Bulgaria
Correspondence address: гр. София, ул. Неделчо Бончев 10, склад 2, зад сградата на Нова телевизия
Email: products@simetro.com
Phone: +359 885 848509

Policy of Simetro.com EOOD

Lawfulness and transparency

We process your personal data lawfully, fairly and transparently:

• to fulfil our obligations to you when we provide our services;
• with your consent, where this is required;
• for another lawful purpose.

You decide whether and how to use our services.

Right to an informed choice

We provide accurate information and give you a choice about the types of personal data we collect, and about the purposes and period for which we collect and process it.

Access to your data

We provide reasonable access and the ability to review, correct, complete, transfer or delete the personal data you have shared with us.

Purpose limitation

We use your personal data only for the purposes stated when it was collected, and for further purposes compatible with them, in accordance with the law.

Data security

To protect your personal data from misuse, we share it only when this is necessary to fulfil your order, or with your consent:

• Courier companies (Speedy, BOX NOW) – name, phone and delivery address or locker, to deliver your order;
• BORICA and ePay.bg – for payment by card or through ePay. You enter your card details on the provider’s page; we do not receive or store them;
• Google and Facebook – only if you choose to sign in with them; they then provide us with your name and email address;
• Google (Google Analytics) – statistics on how the site is used, only if you have accepted analytics cookies;
• Public authorities – where the law requires us to.

How we use personal data

Simetro.com EOOD uses personal information to fulfil its obligations to the users of https://simetro.com/ for our services described in the Terms and Conditions.

What data we collect

The personal data we collect from you depends on the services you use and includes the following:

Information you provide directly:

• Contact information (for example name, address, phone number, email address and similar contact details).
• Other unique identifying information – for example data you give us in person, online, by phone, by post or through other customer service channels.

How we protect data

At Simetro.com EOOD we have put in place reasonable technical and administrative measures to protect the personal data we process, to make sure that unauthorised persons have no access to it and to prevent leaks, and to ensure that it is used properly in accordance with the law and only for as long as we legitimately need it.

Exercising your rights and contacting us

You have the right to access all personal data you have provided to us or that we hold about you. You also have the right to request correction, completion, restriction, transfer or deletion of your personal data, and to ask for explanations about how it is processed.

To exercise your rights, email us at products@simetro.com or call +359 885 848509.

Right to erasure (the right to be forgotten)

In certain circumstances you may ask us to delete your personal data, and where the law allows it we will do so as soon as possible. In that case we will no longer be able to provide our services to you.

Right to lodge a complaint with a supervisory authority

If you believe that your rights regarding personal data have been violated, please contact us. You can also contact the local data protection authority and lodge a complaint with it:

Commission for Personal Data Protection (Bulgaria):
Address: 2 Prof. Tsvetan Lazarov Blvd., Sofia 1592
Website: www.cpdp.bg
Email: kzld@cpdp.bg
Phone: +359 2 9153518

Cookies

https://simetro.com/ uses essential cookies without which it cannot work (for example for the cart and account sign-in). With your consent it also uses analytics cookies (Google Analytics). We do not use advertising cookies. Which cookies we use, what for, and how to change your choice is described in our Cookie Policy.

Changes to our Personal Data Protection Policy

This Personal Data Protection Policy was last updated in November 2026.